Internal Rules at ESPA Riga Spa Center

OPENING HOURS:

Weekdays 7.00 - 22.00 (facilities - 21:30)

Weekends 8.00 - 21.00 (facilities - 20:30)

1. General Internal Rules

ESPA Rīga services are available both to membership holders and to customers using single-visit options. All visitors are required to comply with these internal rules throughout their visit to the spa centre.
Visitors must maintain cleanliness, order and personal hygiene and behave courteously, as well as respect the peace, privacy and comfort of other guests.
The following are prohibited on the spa centre premises:
- smoking, including the use of electronic cigarettes and other smoking products;
- consuming alcoholic beverages, unless otherwise determined by ESPA Rīga;
- being under the influence of alcohol, narcotic, psychotropic or other intoxicating substances;
- engaging in activities that endanger one's own or another person's safety, health or property.

4. Visitors must treat ESPA Rīga premises, equipment, inventory and other customers' belongings with care. ESPA Rīga shall be entitled to require compensation for losses caused intentionally or through negligence in accordance with the procedure prescribed by applicable laws and regulations.

2. Gym Rules

Gym equipment may be used only for its intended purpose and in accordance with its operating instructions.
It is prohibited to throw sports equipment onto the floor or use it in a manner that may damage the premises or equipment or endanger other persons.
After use, equipment must be returned to its designated place.
After a workout, equipment and exercise-machine surfaces must be cleaned with the disinfectant provided by ESPA Rīga.
The seat and handles of the exercise bike must be adjusted as necessary for the next user, and contact surfaces must be cleaned.
After use, the treadmill must be returned to its designated starting position.
Appropriate change clothing and sports footwear must be worn in the gym.
Services in the gym, including personal training, consultations and other professional activities, may only be provided by persons previously approved by the ESPA Rīga administration.
Visitors may not, without the prior written permission of ESPA Rīga, provide other customers with paid or unpaid training, consultations or other professional services.

3. Spa Area Rules

Swimwear or swimming trunks and suitable rubber footwear must be worn in the spa area.
Before using the spa area, swimming pool or other water areas, customers must take a shower.
After using a sauna or steam bath, customers must take another shower before entering the swimming pool or another water area.
A towel must be used when sitting in saunas.
Shaving, hair colouring and other activities that do not comply with the hygiene and safety requirements of the spa centre are prohibited on the spa centre premises.
The use of oils, honey, salts and other facial or body-care products in saunas and showers is prohibited unless ESPA Rīga has expressly indicated otherwise in the relevant area.

4. Mobile Devices and the Comfort of Other Visitors

Mobile devices must be used on the spa centre premises in a manner that does not disturb other visitors.
Loud telephone conversations, calls on speakerphone, and the loud playback of videos, music or other materials are not permitted.
Photography and filming are not permitted in spa centre areas where such activities may infringe upon the privacy of other persons.

5. Locker Use and Lost Property

Changing-room lockers are intended for use only during the particular visit to the spa centre.
Personal belongings may not be left in lockers after the end of the visit or outside the spa centre's opening hours.
Belongings left in lockers after the spa centre's opening hours may be removed and placed in lost-property storage.
Lost property shall be stored for up to 1 month, unless applicable laws and regulations provide for a different procedure in the particular case.

6. Health and Safety

Visitors are responsible for assessing their own health condition and selecting appropriate spa centre and gym services.
If a visitor has health conditions, chronic illnesses, injuries or other circumstances that may make spa or sports activities inadvisable, they are advised to consult a doctor before using the service.
If health problems, dizziness, pain, feeling unwell or other symptoms occur during the visit, the visitor must immediately stop the activity and inform an ESPA Rīga employee.
In an emergency, customers must immediately follow the instructions of ESPA Rīga employees.

7. Visits by Minors

Persons aged 16 and over may use ESPA Rīga spa centre services without adult supervision, subject to the terms applicable to the particular service.
Persons under the age of 16 may be present on the spa centre premises only under adult supervision.
Spa treatments and membership purchases for persons under 16 shall be provided in accordance with the terms of the particular service and the procedures established by ESPA Rīga.
In the Active Leisure Area, children aged 14 and under, together with an adult, may stay:
- on weekdays from 7:00 a.m. to 6:00 p.m.;
- on weekends and public holidays from 8:00 a.m. to 3:00 p.m.

5. A parent or legal representative of the child is responsible for supervising the child and ensuring compliance with these rules.

8. Personal Data and Video Surveillance

To provide services, identify customers, control access, ensure security and achieve other legitimate purposes related to the operation of the spa centre, ESPA Rīga processes personal data in accordance with applicable laws and regulations.
Information regarding the purposes of personal data processing, legal basis, data retention periods, customers' rights and other relevant matters is available in the ESPA Rīga Privacy Policy.
Video surveillance is carried out on the ESPA Rīga premises for security purposes.
Information regarding video surveillance, its purposes, the data controller, contact information and other matters relating to personal data processing is available in the video-surveillance information notices and the ESPA Rīga Privacy Policy.

9. Prohibited Conduct and Breaches of the Rules

In the event of a breach of these rules or aggressive, rude, offensive or other conduct that endangers the safety or comfort of other persons, an ESPA Rīga employee shall have the right to:
- issue the customer with a verbal or written warning;
- ask the customer to immediately stop the relevant activity;
- ask the customer to leave the spa centre premises;
- temporarily suspend the customer's membership rights;
- in the event of a serious or repeated breach, cancel the customer's membership rights, where justified and proportionate to the nature of the breach.

2. If a breach causes losses to ESPA Rīga or other persons, ESPA Rīga shall be entitled to require compensation in accordance with the procedure prescribed by applicable laws and regulations.

3. If there are suspicions of theft, damage to property or other unlawful conduct, ESPA Rīga shall be entitled to take the necessary steps to establish the circumstances of the incident and, where necessary, inform the competent authorities.

4. Suspension or cancellation of membership rights does not deprive the customer of consumer rights provided for by applicable laws and regulations.

10. Personal Belongings and Liability

Visitors are responsible for supervising and safely storing their personal belongings.
ESPA Rīga shall not be liable for the loss of or damage to customers' personal belongings, except where such liability arises under applicable laws and regulations.
These rules do not limit ESPA Rīga's liability in cases where such liability is provided for by applicable laws and regulations.

11. Spa Centre Opening Hours and Service Availability

Visitors are required to leave the spa centre premises by the end of the specified opening hours.
ESPA Rīga shall have the right to change its opening hours, price list, range of services and the wording of these internal rules.
ESPA Rīga shall inform customers in an appropriate manner of material changes affecting the terms of use of their membership or their rights and obligations, in compliance with applicable legal requirements.

12. Complaints and Dispute Resolution

If a customer has objections, claims or complaints regarding ESPA Rīga services or the application of these rules, we invite the customer to first contact the ESPA Rīga administration so that the matter can be resolved through discussion as quickly as possible.
If a dispute cannot be resolved through discussion, the customer has the right to submit a written complaint to the service provider.
Consumer complaints and dispute resolution shall be handled in accordance with the procedure prescribed by applicable laws and regulations.

ESPA Rīga appreciates your cooperation and encourages you to comply with these rules so that the spa centre is a pleasant, safe and comfortable environment for every guest.